Question 1

Do I need to provide my own storage network?

Accepted Answer

No, we provide the network when you bring your items into the warehouse and it is included in the price of MojBOX and MojBOX+.

Question 2

Do you also offer home pickup?

Accepted Answer

Yes, you can also order a pick-up service, which our team will pick up at the agreed location and deliver to our warehouse at the agreed time. If you are interested in this service, please indicate this in the inquiry form.

Question 3

Do you also accept electric bikes?

Accepted Answer

Yes, we accept electric bikes, but upon entry they are prepared for storage to ensure safety (the battery must be separated and disconnected and charged to a maximum of 40%).

Question 4

What can I store in my mojBOX basket?

Accepted Answer

The provider accepts for storage only non-perishable and non-dangerous items, objects and goods that are appropriately packaged, wrapped or protected so that they cannot be damaged during manipulation in the warehouse.

They must also be adequately protected and must not attract rodents or other pests. In particular, clothing and textiles must be protected in a way that does not attract rodents or other pests, especially moths. If pests do appear, they must protect the clothing from the transfer of pests to other storage units.

It is strictly forbidden to store: - live animals and organisms, - flammable and explosive materials, - batteries, accumulators and accumulator systems, - fuels, solvents and gases (including non-explosive ones), - unventilated containers, containers under pressure or vacuum, - weapons, ammunition, explosives, - chemicals, - radioactive materials, - hazardous waste of all types, - carcinogenic materials, - other objects that can cause fire, shock, odor, etc.

The storage of some of the above substances may be permitted; a written permit shall be issued, which shall also prescribe the conditions for storage.

It is prohibited to store: - objects originating from criminal acts, - objects whose possession is prohibited by law in the Republic of Slovenia.
The client is responsible for the legality of the matter.

Question 5

What is mojBOX, a personal storage facility in Ljubljana, and how does it work?

Accepted Answer

mojBOX is a mini storage facility for storing personal belongings in Ljubljana. You choose a unit, submit an inquiry, bring your belongings, and we provide a secure space and an access time.

Question 6

What sizes of mini storage units are available, what goes in them?

Accepted Answer

Units are available in sizes of approximately 120 × 80 × 80 cm and 120 × 80 × 160 cm, suitable for boxes, sports equipment, smaller pieces of furniture and seasonal items.

Question 7

How much does it cost to rent a storage room in Ljubljana, is the rental free of charge?

Accepted Answer

Prices are publicly announced, starting prices for selected services from €9.99, standard unit €24.99 per month, larger unit €34.99 per month, rental is monthly, without long-term commitments.

Question 8

How is security ensured?

Accepted Answer

Secure warehouse, surveillance, alarm, video surveillance, controlled access, dry and tidy space

Question 9

What can I store in a mini storage unit?

Accepted Answer

Non-perishable and non-dangerous items, properly packaged and protected to prevent damage and attract pests, clothing and textiles in sealed bags or boxes.

Question 10

What is prohibited?

Accepted Answer

Living things, flammable and explosive substances, batteries and accumulator systems, fuels, solvents, gases, unventilated containers, pressurized containers, weapons and ammunition, chemicals, radioactive materials, hazardous waste, carcinogenic materials, objects that can cause fire or odor, objects from criminal acts. Exceptions are possible only with written permission and special conditions.

Question 11

Do you accept e-bikes, how do I prepare the battery?

Accepted Answer

Yes, we accept e-bikes, the battery must be separated and disconnected, charged to approximately 40%, for safe storage.

Question 12

Do you offer motorcycle storage in Ljubljana?

Accepted Answer

Yes, motorcycle storage is available in a dry and secure area, access times can be arranged by appointment.

Question 13

How do I choose the right storage size?

Accepted Answer

If you have up to 10 medium boxes, sports equipment and small furniture, a smaller unit is usually enough. If you also store standing items, choose a taller unit. Send us a short list of items and we will be happy to help you choose a box size.

Question 14

What goes into the smaller and what into the larger unit?

Accepted Answer

Smaller unit, boxes, winter gear, household appliances without liquids. Larger unit, bicycle, stroller, smaller pieces of furniture, more boxes.

Question 15

Is mojBOX suitable for moving or renovating an apartment in Ljubljana?

Accepted Answer

Yes, the rent is monthly, no commitment. We store things during renovations or relocations. We combine multiple units if necessary.

Question 16

Where do I store my skis, cycling and camping equipment after the season?

Accepted Answer

In a dry, protected area, clean and dry the equipment before storing it; covers and bags are useful.

Question 17

Is access also possible on Saturdays or in the evenings?

Accepted Answer

By appointment. Please notify us at least 24 hours in advance, you will receive confirmation by email or phone.

Question 18

Can a courier or moving service deliver and pick up my belongings?

Accepted Answer

Yes. Just let us know in advance and we will arrange the authorization in writing.

Question 19

What about e-bikes and batteries?

Accepted Answer

We accept e-bikes, the battery must be separated and disconnected, approximately 40 percent charged.

Question 20

Payment methods and business account

Accepted Answer

Payment after invoice, for companies we issue an invoice, including VAT ID if necessary.

Question 21

Discounts for longer rentals or multiple units?

Accepted Answer

They are possible, please indicate the duration and quantity in your inquiry and we will be happy to prepare an offer for you.

FAQ